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1.5 Based on 18 reviews
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  • Customers like
    • Ease of signing up 1
    • Technicians were nice and polite 1
  • Customers don't like
    • Customer service 5
    • Poor customer service 4
    • Lawn care quality 3

When I asked for a corp customer service phone number I received a non working 888 number. This is how you will be treated as a customer, very poorly. They will do anything to up sale you but will not service you as a customer for the service you have contracted. You have to call them to get service. Or they call and leave a VM telling you they will be out the next day and never show up. Very poor customer service and not worth the time and... Read more

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The sales representative sent them to my house to start service before I authorized them to do so. He was rude and unprofessional throughout the call. He told me that they would come every six (6) weeks. They came twice last month which was thirty (30) days after their previous visit. After contacting them they assured me they would put me on a six (6) week schedule. They said it would start June 15, 2016. They called me no less than five (5)... Read more

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I live in Atlanta GA and hired Scotts earlier this year. It is now mid June. During that time my yard has progressively deteriorated. I have more weeds today than I did when I used consumer off the shelf products and managed it myself. I tried to get a refund and they have to date refused. They have a satisfaction guarantee on their website but it is based on them retreating the lawn not refunding your money. I would not use them again nor would... Read more

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Scott's Lawn care is a joke. Please do not believe their sale's pitch, because they will not live up to their agreement. They want to keep coming out to your home so that they can get paid for doing nothing. One thing for sure they will not come back out and attempt to resolve the uncontrollable weeds or crabgrass until the next treatment. At least with Wayne's and TruGreen they would come back out when you called. You need to be aware of... Read more

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It is early May in Oregon and my lawn was as green and thick as I could ever hope it could be. that is, until Scotts Lawn Service stopped by (Marcus) to apply the scheduled feeding and *** control. Within 4 hours of the application, much of my lawn appeared DEAD!! I spend a lot of money with Scotts to keep my lawn beautiful. I make certain that the irrigation system is working perfectly and this is an outrage. General Manager Matt stopped by to... Read more

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I've had nothing but problems with Scotts since last year. I'm sorry to say i was *** enough to pre-pay for a service contract when I knew better. I have weeds everywhere, dead grass throughout my lawn and this is the second year of problems with Scotts. In 2015 they actually burnt a large stripe in my lawn when straight fertilizer apparently leaked out of their hose. After complaining to the regional manager and having him come out to... Read more

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I've had problems with Scotts two years in a row now. I had problem with them in 2015, they burnt a large stripe of grass on my lawn from where the straight fertilizer dripped out of the hose and just burnt my grass. I had weeds everywhere, had to call them constantly to fix my lawn etc. After speaking with their Regional Director towards the end of last year, I decided to give them a second chance and now here we are into only the second... Read more

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I have been using your product for over 40 years and this year I have over 100 dandalions in front and back yard . I spent $70.00 for your products. I have always had neighbors ask what I use for such a beautiful lawn and recommend your product. I am wondering what you cut back on the material? This is very disappointing. You were in the past anyways far better than anyone else. I would like someone to explain to me why the failure in your... Read more

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We tried Scotts lawn service last year. It just didn't work for us, they came the days it poured, the days we had our lawn full of furniture after a party. Our lawn is still full of weeds, other than one area where it is oddly striped with spots of weeds and lines where there are none. At the end of the year, I let them know in writing that we were not going to continue the next year - it had just not worked for us. $500, lesson learned, moved... Read more

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Different "lawn tech" every month-back yard OK some dollar weeds on the edge of the yard. The front was a new Zoysia lawn around 4 years ago/zero weeds-Scotts have been "servicing" my lawn 12months now my lawn has around 35% weeds(dollar, clover etc). I'm out of the country for 6 months a year, so my wife takes care of things. I came back the lawn was a mess, called for "extra service" first time calling. Made 3 appointments never showed or... Read more

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